Delivery Policy

Last updated: 28 June 2026

This policy explains the delivery arrangements for orders placed with Tech DJ Ltd.

Delivery areas

We deliver to addresses throughout the United Kingdom where an appropriate delivery service is available.

Some large, heavy or restricted products might not be available for delivery to every postcode. Additional charges or longer delivery times may apply to:

• Scottish Highlands and Islands

• Northern Ireland

• Isle of Man

• Channel Islands

• Other offshore or remote locations

Available services and charges are displayed at checkout where possible. Please contact us before ordering if you require delivery to a remote location or have questions about a large item.

Delivery charges

Free UK mainland delivery is available on qualifying orders. Eligibility depends on the order value, products, delivery address and service available.

Any applicable delivery charge will be displayed during checkout before payment is completed.

Free delivery might not apply to oversized, exceptionally heavy, hazardous or specially handled products, or to remote and offshore locations.

Processing and dispatch

Orders are processed on normal business days, excluding weekends and UK bank holidays.

Orders placed outside normal working hours will normally begin processing on the next business day. During busy periods, product launches or public holidays, processing may take longer.

We will send a dispatch confirmation when an order leaves us, including tracking information where available.

Delivery estimates

Delivery estimates displayed on product pages, at checkout or in order confirmations are estimates unless we expressly agree a guaranteed delivery date with you.

Stock availability, courier disruption, severe weather, public holidays, remote locations and other circumstances outside our reasonable control can affect delivery times.

Unless a different period has been agreed, consumer orders will be delivered without undue delay and within 30 days of the order being accepted. If we become aware of a significant delay, we will contact you with an updated estimate and the available options.

Products ordered together

Products from the same order might be dispatched separately when:

• Items are stored at different locations

• A product is awaiting stock

• An item requires specialist delivery

• Sending available items separately avoids unnecessary delay

You will not be charged additional standard delivery fees because we choose to divide an order into multiple consignments.

Pre-orders, special orders and backorders

Products marked as pre-order, special order, supplier stock or backorder are subject to the estimated availability stated on the product page or provided separately.

These dates are estimates and may change because of manufacturer or supplier delays. We will contact you if there is a significant change.

Large and heavy products

Speakers, flight cases, stands, lighting equipment and other large or heavy products may require a specialist or pallet delivery.

The carrier might contact you to arrange delivery. You are responsible for ensuring that there is suitable access and that an authorised person is available to accept the goods.

Standard delivery normally means delivery to the accessible entrance of the address. It does not include installation, carrying products upstairs or removal of packaging unless expressly agreed.

Receiving your delivery

Some deliveries require a signature, photograph, delivery PIN or other confirmation.

Please inspect the external packaging when delivery is made. If the parcel appears damaged, record this with the driver where possible and take photographs before opening it.

Reporting visible damage promptly helps us investigate with the carrier, but a delay in reporting does not remove any statutory rights you may have.

Missing, damaged or incorrect deliveries

If an order is missing, damaged, incomplete or incorrect, contact us as soon as possible and provide:

• Your name and order number

• Details of the affected product

• Photographs of the parcel, packaging and product where relevant

• Details of any carrier notification received

Keep the product and all packaging until we confirm the next steps.

Email: sales@techdjlimited.co.uk
Telephone: 01908 011712

Failed delivery

You are responsible for providing a complete and accurate delivery address and for ensuring that someone is available where the selected service requires acceptance.

If delivery is unsuccessful, follow the carrier’s instructions to rearrange delivery or collect the parcel. Additional charges might apply where a parcel is returned because an incorrect address was supplied or repeated delivery attempts were unsuccessful, except where the failure was caused by us or our carrier.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing or dispatch has started.

Delivery to another person or safe location

If you ask the carrier to deliver to another person, neighbour, nominated safe place or alternative location, delivery might be treated as completed when the parcel is left in accordance with your instruction.

This does not apply where the carrier leaves the parcel somewhere without appropriate authority.

Risk and ownership

For consumer orders using a carrier arranged by us, the goods remain at our risk until they come into the physical possession of you or a person you have nominated to receive them.

Different rules may apply if you independently arrange a carrier that we did not offer.

Delayed or lost parcels

If tracking has not updated or your delivery is overdue, contact us so that we can investigate with the carrier.

Please do not place a replacement order unless you want a separate additional order. We will advise whether the original parcel is delayed, lost or being returned.

Cancellation and returns

Your rights to cancel an online order and return goods are explained in our Returns and Refund Policy.

Nothing in this Delivery Policy limits or excludes rights that cannot lawfully be excluded under UK consumer law.

Contact us

Tech DJ Ltd
Unit A, James Carter Road
Mildenhall
Bury St. Edmunds
England
IP28 7DE

Email: sales@techdjlimited.co.uk
Telephone: 01908 011712